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INCLUSIVE ORGANISATIONS

In this qualitative study, we develop theory on inclusive organizing explaining how organizational practices affect ethnic minorities’ feeling of inclusion. We inductively identify four mechanisms of inclusive organizing including: enlarging dominant organizational norms, valuing ethnic minorities’ contribution, individualizing employees’ requests, and equalizing minority-majority interactions. These mechanisms facilitate the fulfillment of the inclusion needs for, respectively, meaningful existence, self-esteem, control and belonging. We argue that these mechanisms stimulate inclusion because they reduce majority-minority power inequality not only in interpersonal interactions but also, crucially, in the employment relation between ethnic minority as employee and the organization as employer. We discuss the implications of this theory of inclusive organizing for debates in diversity management, emphasizing the need to address the employment relation in future scholarship on diversity and inclusion.

Title: Mechanisms of inclusive organizing: Creating inclusion for ethnic minorities in operative jobs

Authors: Patrizia Zanoni and Maddy Janssens (KULeuven)

This paper is currently under review. Previous versions were presented at the following international conferences:

Janssens M, Zanoni P, 2008, What makes an organization inclusive? Organizational practices favoring the relational inclusion of ethnic minorities in operative jobs. 21st IACM Conference, Chicago, July 3-6.

Janssens M, Zanoni P, 2007, What makes an organization inclusive? Work contexts and diversity management practices favoring ethnic minorities’ inclusion, SUS.DIV Annual Meeting, Athens, September 20-21.

Janssens M, Zanoni P, 2007, What makes an organization inclusive? Work contexts and diversity management practices favoring ethnic minorities’ inclusion, Gender and Diversity Division, Academy of Management Annual Meeting, Philadelphia (U. S. A.), August 3-8. 

Janssens M, Zanoni P, 2006, Inclusion through diversity management, ‘Equal is not enough’ Conference, Antwerp (Belgium), September13-15.