What does the 3 year Next Business Day On-site warranty contain?
This is a 3 years internationalguarantee next-business day on-site. This means that the laptop will be services by a technician the next day on site at the client (home or student residence or on campus or at any specified address) on a hardware failure even if the laptop is in another country (international).
However we advise that in the case of a hardware problem, the student contacts the helpdesk of the university via e-mail firstname.lastname@example.org or at 011/26 81 31.
Excluded from this standard warranty is damage resulting from accidental damage (for example, clearly dropping the laptop) and/or theft of the laptop.
Especially for these additional claims, Hasselt University has entered into an additional insurance contract concluded by the firm Ethias.
What does the 3 year AppleCare for the MacBook contain ?
3 years carry-in warranty on the hardware. The laptop should be brought in for repair to an Apple Authorized Service Provider.
What does the additional insurance contract contain?
This extra insurance is covered only for the first academic year (from October the 1st until September the 31st). In case the insurance is being used an exemption for € 124.00 per claim increased to € 248.00 for the damage on "loss and disappearance."
Why the identification sticker?
This identification sticker (with the UHasselt logo and a unique security code) is required just to get that extra insurance for Ethias. This provides better protection for theft. The security code on the image is passed to Ethias so your laptop may be found after theft.
What support is provided by the helpdesk at UHasselt laptop?
For the support is there a distinction between hardware and software problems.
In the case of a hardware problem, the student contacts the helpdesk of the university via e-mail email@example.com or at 011/26 81 31.
The UHasselt Helpdesk (team CID) offers students a standard software support, namely the reinstallation of Windows 10 Home image and resolve connection problems to the UHasselt wireless network. The student remains at any time, of course, responsible for having a backup of his / her data.