In many cases, conflict in the workplace just seems to be a fact of life. We've all seen situations where different people with different goals and needs have come into conflict. And we've all seen the often-intense personal animosity that can result. Conflict management training can make the difference.
The fact that conflict exists, however, is not necessarily a bad thing: As long as it is resolved effectively, it can lead to personal and professional growth.
In many cases, effective conflict resolution can make the difference between positive and negative outcomes. In this hands-on course, taught by Kristof Van Royen (Expert Academy), participants will learn the causes for conflict situations, preventive measures to keep them from occurring and steps to effectively resolve conflicts and turn them into win-win situations.
The session will provide participants with the skills, knowledge and awareness necessary to display a positive approach to conflict handling:
The training methodology is interactive, participatory and highly contextual. Expect exercises, groupwork, plenary sessions, case studies, role-plays, simulations and dialogues.
After attending this training, participants will be able to ...
An important part of preparing for any further professional step is becoming (more) aware of the competences you have developed and/or want to develop. In the current workshop, the following competences from the UHasselt competency overview are actively dealt with:
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