Having trouble logging into the student portal?

If you encounter a problem when logging into the new student portal, check below the most common issues and how to solve them.

Are you a new student @ UHasselt?
You will receive a mail to activate your account. Please check also your spam folder!

Always use your UHasselt email address
Log in with your email in the format firstname.lastname@student.uhasselt.be, not your student number.
Forgot your password or getting an error?
Go to https://recovery.uhasselt.be to reset your password. Here you use your student number.
Prompt to "Sign in with a different account"?
Do you have multiple Microsoft accounts (e.g. a personal Outlook or Hotmail account)?
Click “Sign in with a different account” and enter your UHasselt login details again.
Use an incognito/private window
Your browser may still be signed in with a personal Microsoft account that shares the same email alias.
- First, sign out at https://live.com.
- Then open a private or incognito window and try logging in to the student portal again.

It’s possible that two separate Microsoft accounts are linked to your UHasselt email address:

How to check:

Go to https://account.microsoft.com
If you are asked to choose between accounts, select:
- Work or school account (with UHasselt badge) → correct
- Personal Microsoft account → do not use for the student portal
Want to be redirected automatically to the correct login?
- Visit https://myaccount.microsoft.com.
- You will be taken to the UHasselt login environment.
Want to unlink your personal Microsoft account from your UHasselt email?
Follow the instructions here: Microsoft Support – Change the email address or alias for your Microsoft account

Contact the UHasselt servicedesk: servicedesk.uhasselt.be

We’ll be happy to assist you.