Project R-14711

Impact of Process Mining Tools on Process Analysis (ProImpact) (Research)

Recent years have seen an increasing uptake of process mining tools by corporations and by professional services companies, where they are used to support the analysis of business processes. A novel feature appreciated by these adopting companies is the capability of process mining tools to generate visual representations of business processes from fine-granular event data that spans over different actors and departments. Recent research on the organisational impact of process mining highlights benefits for process awareness and overall value creation. Research on the impact of process mining tools on the work of the process analyst in various domains has been limited to exploratory studies. Interviews have revealed that analysts perceive challenges in conducting process mining projects and apply different types of strategies to understand, plan, analyze, and evaluate their results. At the individual level, theorizing is limited to the observation that models of technology acceptance and task-technology fit are presumably applicable. Still, these theories focus on preconditions of use, while offering little regarding how tool-supported task performance feeds back to the behaviour of the analyst. The ProImpact project addresses this research problem. It contributes to information systems research, auditing, and business process management by empirically investigating the impact of process mining tools on the work of process analysts.

01 January 2024 - 31 December 2026