For all IT-related questions and problems you can visit the Self Service Portal of UHasselt 24/7. You can also reach the portal via the mobile 4me application on the Android Play store and on the Apple store.
The Service Desk only works by appointment, based on a request via the Self Service Portal.
The Service Desk employees can schedule your appointment in various ways:
You can only reach the Service Desk on +32 (0) 11 26 81 31 in cases of extreme emergency, for problems with a high impact.
First you need to activate your account. You received the user ID and initial password when you first registered.
You need the user ID and password for a number of secure applications such as :
You can change your password at any time.
Your password must consist of:
If you no longer know your password or if it is no longer accepted, you can use password recovery provided you have registered an alternative email address (eg a private email address). In other cases you can visit the Self Service Portal of the Service Desk.
The PCs, servers and related equipment, which are accessible to students, may only be used for tasks directly related to study activities on campus. More information is available at our Information Safety Commission (IVC) where you can also find our Acceptable Use Policy (AUP).
Furthermore, everyone is also subject to the code of conduct of Belnet, which is the internet provider for the university.
Finally, reference is also made to Belgian legislation on privacy, secrecy of correspondence, copyright and related domains.